Refunds and cancellation

Last updated: 15 September 2026

Cancelling

You can cancel your subscription at any time from the account page in the game ("Manage subscription"), which opens your Stripe billing portal. Cancelling stops future charges. You keep access until the end of the period you have already paid for, whether that is the rest of the month or the rest of the year. There is no cancellation fee.

Refunds

Subscription payments are for the period in which they are made and are not refunded when you cancel part-way through a period. We make exceptions in these cases:

• Billing errors: if you were charged twice, charged after cancelling, or charged the wrong amount, we refund the difference in full.
• Service unavailable: if the service is down for a substantial part of a paid period, we refund or credit that part.
• Yearly plan, first 14 days: if you bought a yearly plan and ask within 14 days of the first payment, we refund it in full.
• Where the law requires it: statutory rights in your country are not affected by this policy.

Refunds go back to the original payment method through Stripe and usually appear within 5-10 business days depending on your bank.

How to ask

Email support@tungstenwake.games from the address on your account, with the date and amount of the charge. We reply within two business days.

Disputes

Please contact us before opening a chargeback with your bank; most problems are fixed the same day. Accounts with an open chargeback lose access until the dispute is resolved.